Businesses are starting to bleed their most important resource. Their people. According to the Microsoft report titled The Next Great Disruption is Hybrid Work – Are We Ready? 46% of the workforce is planning to move because they now work remotely Remote job postings on LinkedIn have increased by 5X since the pandemic Team meetings…

Continue Reading

In 2019 a client came to us with a serious, but wonderful problem. They were offering a product that was increasingly popular on the international stage, and it was selling faster than production could support. The bottom line was they were functioning in total chaos. The staff was ‘chipping in to solve problems’ with the best…

Continue Reading

When I first started working in Washington, DC, I had an extraordinary experience that would shape my view of leadership and leading teams for the rest of my life. I worked with a woman who taught me about servant leadership. Sue Ward, a fierce advocate for civil and human rights policy related to aging elders, and…

Continue Reading

We’ve all had those days. Everything takes 7 steps longer than it should, and you feel like the universe is purposefully blocking your way at every move. What you really want is just one thing to go smoothly, but between the things outside of human control (downed servers; stale coffee; 10,000 spoons when all you…

Continue Reading

When I first started L-12 Services I knew what our focus was, but struggled to clarify the vision when I explained it to others.  That was a big enough hurdle, but it got even harder when I turned to my own community because it quickly became apparent that “internal comms” has a wide-reaching, and varied…

Continue Reading

As often happen in in-person events, online events suffer when processes don’t go according to plan. The difference is, in-person events have the benefit of people who can coordinate together in real-time and pull off a ‘save,’ often seamlessly. On the other hand, online events are produced by people distributed over distance and who don’t…

Continue Reading

Internal communications are the lifeblood of your business, whether you realize it or not. Much like the earth as comprised of land + sea + sky, the components of internal communications are process + documentation + culture.  As each example needs a harmonious balance to be successful, both also require care and nurturing to develop…

Continue Reading