Communications Training

Communications Training

We work with you to identify the communications pain points and bottlenecks within your business. Together, we will design the policies and training which provide clear direction supporting the WHAT, WHERE, WHEN, and HOW of virtual information sharing.

Project Management

Project Management

The L-12 Services staff specialize in LEAN Six Sigma process improvement, eLearning development, and Human Resources document development. Together, these skills provide a direct pathway to clarity, efficiency, and increased productivity. Leverage the power of your greatest asset - your team.

Executive Virtual Assistance

Executive Virtual Assistant

We offer executive virtual assistance for any size office. Industry leaders in particular benefit from the know-how that a skilled, professional, Executive Virtual Assistant can provide. Our service packages are uniquely tailored to our clients' needs - schedule a consultation today.

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We create clarity from chaos, so you can lead with confidence.

Communications Training for Remote Teams & Workshops

Please schedule a consultation call above for more information.

Communications Policy Review & Development

In 2019 ineffective communication cost the US economy over $550 billion. Don't become part of this statistic.

It is critical to your business' health that everyone understands the guidelines and knows where to find them for reference. Develop clear expectations about the What, Where, When, and How of your organization's process, and give your team the tools they need to excel.

  • Standard Operating Procedures
  • Job Descriptions
  • Employee Handbook
  • Workflow Mapping
  • Onboarding Manual
  • Style Guide

Communications Training for Remote Teams

A workshop designed to bring all of the team together and talk about what works, what doesn't, and what needs to be put in place to assure successful outcomes.

Objectives include:

  • Understanding where communication breaks down
  • What leaders need and what support staff needs
  • How best to develop relationships that last
  • Best practices for the What, Where, When, and How of information sharing
  • Timeliness, patience, and boundaries
  • Corporate culture
  • Ongoing support

Support Staff Communications Training

Your support staff is trying, but they may be missing the mark. Help them to help you by brushing up on the basics of how best to share critical information.

Objectives include:

  • Subject lines that get traction
  • Clear and understandable emails
  • Timing your requests and responses
  • Effective platforms
  • Policy adherence and why it matters
  • The agony of oversharing
  • Timeliness, patience, and boundaries

Team Leader Communications Training

If you aren't getting what you need when you need it, you may need to learn a new way of asking for it. The remote and virtual workers of today speak a different language - how well do you understand it?

Objectives include:

  • Anticipating stakeholder needs
  • Clear ask; clear answer
  • Organizing your messaging
  • Timeliness and patience
  • How to give thorough instructions and feedback
  • How and when to give kudos
  • Relationship building to leverage (and KEEP) quality support
  • Attracting high talent to your team

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We create clarity from chaos, so you can lead with confidence.

Executive Virtual Assistance Menu of Services

Support packages and pricing vary. Please schedule a consultation at the bottom of the page for more information.

Overall Administrative Organization

When your file-sharing system, email inbox, 'To Do' list, and sticky notes only vaguely resemble your priorities, you need help. L-12 Services LLC specializes in streamlining your "input" so that you control your "output." With an emphasis on 'ease of use,' we work collaboratively with you to design the right integrations, so your priorities are front and center.

Administrative Process Design

Administrative process evaluation to address document flow, authorization process mapping, expense and time reporting, prioritization, time management, and more. Improving these tasks requires process improvement skills, and will be designed by a LEAN Six Sigma practitioner.

Website Strategic Alignment

Make your website a stronger tool that supports your business goals. We will help you identify effective "call to action" language, help people self-select as your ideal client, and create an online experience that encourages them to actively engage you. Our review and reporting practices are detailed and precise to help you turn your prospects into customers.

LEAN Process Improvement

Our consultants work with your team using a holistic approach, gathering input from leadership as well as those on the front lines. Engaging perspectives from every level of the organization, we identify areas where your business can perform faster, with higher quality, and less waste. We test, gather feedback, make improvements, and test again until you reach the solution that positively impacts both your bottom line and your company culture.

Document Creation & Management

Document creation and file management, including Standard Operating Procedures, Onboarding Manuals, Job Descriptions, Communications Policy, and training materials.

Email Handling & Organization

A perfect service for speakers and event coordinators. Receipt, response, and organization of your emails including, prioritization, reporting, and scheduling for time-sensitive information.

Program & Project Management

Prior proper planning... Our team can help you manage the steps and the timelines, as well as recommend the right people to collaborate with in order to take your plans and make them a reality. We will work with you to stay on budget and on track by identifying reputable partners and cost-saving ideas.

Speaker & Event Support

Let us be the point of contact for your next keynote or high profile appearance. Speaker support (from invitations to travel, presentation management to thank you notes), vendor coordination, and marketing materials distribution - we collaborate with event planners to keep the details off of your desk.

TEDx Speaker Application Processing

We are trained and certified by Incontrera Consulting to help guide you through the TEDx application experience. With proven strategies to help you get the invitation, you can check this item off of your bucket list and raise your profile world-wide.

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We create clarity from chaos, so you can lead with confidence.