Blake Davis, Officer, Global Response Management
Global Response Management (GRM) is a military/civilian NGO with internationally distributed teams. They respond to humanitarian crises worldwide and their mission is "to bring emergency pre-hospital care and training to those living in, or displaced from, conflict zones with a focus on underserved areas."
The GRM team was losing staff members at an unsustainable rate due to leadership conflicts, overly complicated workflow, and a culture that was in decline.
L-12 Services reversed the attrition, streamlined workflows, trained staff, and developed policies which created clarity and teamwork. The outcome is, GRM has doubled their donations, increased staff size by 30%, and they are considered one of the top emergency response organizations globally.
Kelley Birschbach, VP of Marketing & Sales, ProEdge Dental Water Labs
ProEdge needed market research and project management support. As a small business, contracting that work was a good solution, but they were unsure where to turn.
L-12 Services provided the guidance and leadership necessary to help manage distributed teams through complex interviewing activities and decision-making.
"This project, that time at our company was stressful. We put a lot on her plate and we didn't have great clarity... She helped our team stay focused and moving forward, making progress, and not getting lost in some of the mystery or stress of the challenge we were taking on."
Dr. Richard Schwartz, Founder, Internal Family Systems Institute
An internationally acclaimed model of psychotherapy, IFS training is in demand on almost every continent. This fast-growing organization had outpaced its processes and needed systems developed to support the founder and the mission. L-12 Services was honored to work closely with Dr. Richard Schwartz and his team to reduce overwhelm and prevent bottlenecks during the pandemic.
Communications Policy Development
"I trust and value what L-12 Services LLC brings to the table: consistently, creatively, and with a clear eye to the big picture.
I have more than once boxed myself into some problem-solving or diplomatic corner and Lizabeth has seen not only the way out but the strategy for not backing into that corner again. I look forward to collaborations in the future!"
- Laura Collins Lyster-MenshExecutive Director, F.E.A.S.T.
Continuous Process Improvement
"Working with L-12 Services has been an effective way to identify and address bottlenecks in our communication and work-flow processes.
Our work together has increased productivity, efficiency, and effectiveness, which, in turn, has created opportunities for increased collaboration and growth.
We are pleased with the ongoing, continuous improvement strategies and the customized plans specific to the organization. I enjoy our work together, and I’m glad to have this support."
- Dr. Richard Schwartz, Founder, IFS Institute
Small Business Support
"L-12 Services LLC is amazing to work with.
They took a complex and high profile project and executed it on schedule, and also identified numerous areas for improvement for the process. They are professional and highly reliable, and able to communicate professionally and appropriately to executives, which is very important to my business."
- Anna Conrad, CEO, Impact Leadership Solutions
Administrative Systems Design
"As a small-business owner, I know that the most precious commodity we have is time. As a leader, you can't do it all or clone yourself, but that's ok, because luckily there is L-12 Services.
They use their superpowers, and business acumen to support company growth and keep the focus on priorities for busy executives who don't have time to get bogged down in the minutiae of things.
A joy to work with, they bring a fresh, friendly warm energy and great attitude to every contract."
- Marissa Sappho, Founder & Director of Clinical Services, Aurora Center, New York, NY
"L-12 Services LLC is an impressive, professional, consulting firm with which I've worked on challenging issues and engaged diverse opinion leaders to forge consensus and shape policy.
Lizabeth is someone with sharp insights, a healthy sense of humor, and a skill for getting things done to bring change."
- Ted Kyle, Principal, ConscienHealth
Greater Pittsburgh Area
"L-12 Services LLC masterfully managed a 20-plus organization coalition on behalf of the institution while ensuring both the executive's day to day needs and longer-term projects were kept on track.
Their proactive nature, planning, creativity, and positivity were invaluable assets for the team."
- Heather Hulen, Chief of Staff, National Non-Profit
Communications Policy Design
"I had the pleasure of working with L-12 Services LLC over the course of two years.
They managed key projects for the agency and took the time to understand how each program fit in with our larger goals. L-12 Services delivered quality work on time, on budget, and made a positive contribution to the organization."
- Leslie McCallum, PhD