Internal communications are the lifeblood of your business, whether you realize it or not. Much like the earth as comprised of land + sea + sky, the components of internal communications are process + documentation + culture.  As each example needs a harmonious balance to be successful, both also require care and nurturing to develop…

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Below are the four most common areas that contribute to the systemic and structural problems many organizations face during fast growth and scaling. We call them the Four Pillars of Internal Communications – the What, Where, When, and How of information sharing.

If your team is suffering from communication overload or experiencing burnout and the “brain drain” that accompanies remote work, assess the efficacy of your policies surrounding the following:

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Why are so many businesses and teams in disarray these days?  There is a dearth of servant leadership at a time when we need it most. When workers are struggling to connect the dots, rig together processes from their homes that used to work seamlessly in the office, and make sure the right people see…

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It’s the WHERE of the What, Where, When and How of communication policy that will keep leaders and remote teams on top of projects. Generally speaking, these are the platforms (or platform families) to share each type of information: Email – detailed information sharing such as reporting and directives Slack – time-sensitive, response required info…

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Is your business prepared to redirect energy toward marketing & sales? When recession protocol sends executives into the war room for marketing and sales strategy, the right professional administrative support will free up their time to focus on correcting the corporate ship. The time for placing professional administrative support in that position is now. The…

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People need to belong; it’s hardwired into the human brain. When we’re unable to engage others, to find our tribe, we lose more than just conversation, we lose ourselves. Arguably, we lose our reason for contributing and working. Relationships are the reason for, not the byproduct of, engagement at every level including professional. Famed researcher,…

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There are few things harder to overcome, especially in business, than a poor first impression. Nobody wants to be seen, heard, or read as deserving the old “bless their heart” adage. You know the one. They mean well but need a clean-up crew to follow them around and apologize for their missteps and mistaken words…

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The biggest problem managers and business owners experience with their admin teams is one of basic trust. Trust that people are managing their workloads, team priorities are on track, due dates are properly anticipated, and status reports are accurate as well as understood; the list goes on and on. The bottom line is, if trust…

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My first business failed. It’s as simple as that. My first business failed because I tried to do everything myself. I didn’t take time to attend to basic building principles once the organization was off the ground because there was no time to “take” from. Every email, every post, every search, document, update to the…

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