Operational Excellence Reduces Cognitive Load: Why Smart Systems Outperform Smart People Under Pressure

Let’s start with a truth too often ignored in leadership circles: people aren’t underperforming because they lack skills. They’re overwhelmed because the systems around them are inefficient. That’s what we mean when we say operational excellence reduces cognitive load. In times of transition, whether it’s return-to-office (RTO), reorgs, or scaling initiatives, organizations that thrive are…

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