Operational Excellence Reduces Cognitive Load: Why Smart Systems Outperform Smart People Under Pressure

Let’s start with a truth too often ignored in leadership circles: people aren’t underperforming because they lack skills. They’re overwhelmed because the systems around them are inefficient. That’s what we mean when we say operational excellence reduces cognitive load. In times of transition, whether it’s return-to-office (RTO), reorgs, or scaling initiatives, organizations that thrive are…

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Chaos Tolerance and Resilience: The Difference Matters

Chaos tolerance as represented by pine needles

Understanding the Differences Between Chaos Tolerance and Resilience In today’s rapidly changing work environment, organizations navigate constant shifts, whether in policy, workflows, or workplace culture. Two critical but often overlooked aspects of this adjustment process are chaos tolerance in internal communications and overall workforce resiliency. Chaos tolerance in internal comms relates to how we use…

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Preventing Burnout in a Hybrid Work World

In today’s world, where remote working has become a norm, preventing burnout in a hybrid working environment is crucial. Burnout can lead to employee disengagement, decreased productivity, and, ultimately, high employee turnover rates. As a CEO, ensuring your company leaders and employees feel supported in their work falls within your purview. In this post, we’ll…

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