In 2019 a client came to us with a serious, but wonderful problem. They were offering a product that was increasingly popular on the international stage, and it was selling faster than production could support. The bottom line was they were functioning in total chaos. The staff was ‘chipping in to solve problems’ with the best…

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When I first started L-12 Services I knew what our focus was, but struggled to clarify the vision when I explained it to others.  That was a big enough hurdle, but it got even harder when I turned to my own community because it quickly became apparent that “internal comms” has a wide-reaching, and varied…

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As often happen in in-person events, online events suffer when processes don’t go according to plan. The difference is, in-person events have the benefit of people who can coordinate together in real-time and pull off a ‘save,’ often seamlessly. On the other hand, online events are produced by people distributed over distance and who don’t…

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It’s the WHERE of the What, Where, When and How of communication policy that will keep leaders and remote teams on top of projects. Generally speaking, these are the platforms (or platform families) to share each type of information: Email – detailed information sharing such as reporting and directives Slack – time-sensitive, response required info…

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The biggest problem managers and business owners experience with their admin teams is one of basic trust. Trust that people are managing their workloads, team priorities are on track, due dates are properly anticipated, and status reports are accurate as well as understood; the list goes on and on. The bottom line is, if trust…

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