Servant Leadership & Building a Legacy
When I first started working in Washington, DC, I had an extraordinary experience that would shape my view of leadership and leading teams for the rest of my life. I worked with a woman who taught me about servant leadership. Sue Ward, a fierce advocate for civil and human rights policy related to aging elders, and…
Continue ReadingAll of the Pieces Fit Together in Internal Communications
I am admittedly a super nerd-girl when it comes to my wind-down routine. TV isn’t my answer, and I’m just not into yoga, so instead, I dive deep into jigsaw puzzles and let the world around me slide away.
Continue ReadingInternal Communications for Small Businesses
Depending on how you look at your business and how invested you are, you may feel as though the term “small business” is almost pejorative. I had the misfortune of commenting on my mother-in-law’s small business once, and believe me, if investment, time, and passion were the benchmarks, that endeavor and those like it would…
Continue ReadingOne Year Later, It’s Time to Address Your Internal Communications Plan
Congratulations! Your business has made it through a full year of turmoil, transition, and the over-used word “pivot”. Now, it’s off to the races for your teams and your workflow. Much like New Year’s Eve, this point may feel bitter-sweet to many, but this is the start to a new beginning; a time to SUPERCHARGE…
Continue ReadingInternal Communications & Human Resources
When companies leverage internal communications specialists to fortify their Human Resources department, it’s a win-win prospect for everyone! Human Resources is without a doubt one of the most important, and widely accessed departments in today’s complex business world. Because of the critical role HR plays, organizations are investing in making that role even more prominent…
Continue ReadingInternal Communications: Alleviating Annoyance
We’ve all had those days. Everything takes 7 steps longer than it should, and you feel like the universe is purposefully blocking your way at every move. What you really want is just one thing to go smoothly, but between the things outside of human control (downed servers; stale coffee; 10,000 spoons when all you…
Continue ReadingInternal Communications – Not Just Employee Chatter
When I first started L-12 Services I knew what our focus was, but struggled to clarify the vision when I explained it to others. That was a big enough hurdle, but it got even harder when I turned to my own community because it quickly became apparent that “internal comms” has a wide-reaching, and varied…
Continue ReadingInternal Communications — I Wasn’t Clear… Let’s Fix That
What I do, what L-12 Services does, is make you look good and help your team perform more effectively.
Think of this familiar scenario…
Online Event Production & Internal Communications
As often happen in in-person events, online events suffer when processes don’t go according to plan. The difference is, in-person events have the benefit of people who can coordinate together in real-time and pull off a ‘save,’ often seamlessly. On the other hand, online events are produced by people distributed over distance and who don’t…
Continue ReadingThe Four Pillars of Internal Communications
Below are the four most common areas that contribute to the systemic and structural problems many organizations face during fast growth and scaling. We call them the Four Pillars of Internal Communications – the What, Where, When, and How of information sharing.
If your team is suffering from communication overload or experiencing burnout and the “brain drain” that accompanies remote work, assess the efficacy of your policies surrounding the following:
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