Does your team suffer from communication overload or struggle through bottlenecks and broken process?

Are your team members experiencing burnout and the "brain drain" that accompanies remote work?  Is your team struggling to reach their KPIs (Key Performance Indicators)?

Successful businesses overcome these issues with guidance and training.

From platform assessment and administrative systems analysis, to focus groups and workflow mapping, we work with you to identify pain points and develop policies that align your business goals with your in-house talent.

direct, actionable communication creates mission clarity, which in turn drives


Receive Your Customized Communications Needs Assessment

Want to know exactly where to focus next to take your team from disorganized, inconsistent, and confused to concise, goal-oriented, and strong?

Answer a few key questions in the L-12 Services Communications Needs Assessment to receive your personalized report today.

Internal Communications Packages & Workshops

Comprehensive Communications Plan Development

Organizations that have recently scaled, or are about to take that step, often find that their early-stage processes and policies no longer align with their needs. They don't align with the OKRs (Objectives and Key Results) of the business any longer.

Our team will collaborate with you to develop the policies and documents that fit your needs now, and into the future.

  • Staff Surveys
  • Platform Assessment
  • Focus Groups
  • Workflow Mapping
  • Training - Live & Evergreen
  • Process and Procedures Manual
  • Job Descriptions
  • Employee Handbook
  • Workflow Mapping
  • Onboarding Manual
  • Style Guide
  • OKRs & KPIs

Communications Policy Review & Development

It is critical to business health that process and policy reflect the goals and culture of the organization.

Clarify expectations, gates of responsibility, and institutional values by aligning your working documents with the Four Pillars of Internal Communications.

Give your team the tools they need to perform and innovate.  We will review and develop:

  • Process and Procedures Manual
  • Job Descriptions
  • Employee Handbook
  • Workflow Mapping
  • Onboarding Manual
  • Style Guide

Team Leader Communications Training

If you aren't getting what you need when you need it, you may need to learn a new way of asking for it.

The remote and virtual workers of today speak a different language - how well do you understand it?

Objectives include:

  • Anticipating stakeholder needs
  • Clear ask; clear answer
  • Organizing your messaging
  • Timeliness and patience
  • How to give thorough instructions and feedback
  • How and when to give kudos
  • Relationship building to leverage (and KEEP) quality support
  • Attracting high-quality talent to your team
  • How to communicate evolving OKRs, KPIs and Growth Strategy (blog TBW)

Communications Training for Remote Teams

A workshop designed to bring the team together and discuss what works, what doesn't, and what needs to be put in place to assure successful outcomes.

Your team needs to know the KPIs (Key Performance Indicators), as well as the best way to meet them.

Objectives include:

  • Understanding where communication breaks down
  • What leaders need and what support staff needs
  • Consistent platform use
  • Timeliness, patience, and boundaries
  • Subject lines that get traction
  • Clear and action-oriented emails
  • Policy adherence and why it matters
  • Direct and clear communication practices
  • Emoji use and professionalism

To clarify the services that best support you and your team

We create clarity from chaos, so you can lead with confidence.


Where you share and store information is as important as what information you share. Be sure your team understands which platforms to use for each type of communication.


The type of information you share with your team is important. Make sure everyone knows WHAT type of information needs to be shared in which way.


Set the "creatives" on your team up for success by providing them guidelines and guidance. In this 2 minute video, you'll learn what is important to know, and why.


A brief message about burnout and how to help your team avoid it. The key is communicating permission.


Take a 20 second break, and smile.

For More Information

We create clarity from chaos, so you can lead with confidence.